By placing an order through our website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- Please allow 1-2 weeks for delivery to the United States, Canada, United Kingdom, Australia, New Zealand, and all European Union Countries.
- Please allow 1-3 weeks for delivery to the rest of the world
Note: Dute to this challenging time with the pandemic, The delivery time may take more, we kindly requiring some patience and we will do our best to deliver the orders on time.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping is Free worldwide and The prices will be the final price for the shipping to the customer.
We accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition. Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
We will refund the value of the goods returned but will NOT refund the value of the shipping back.
4. Delivery Terms
4.1 Transit Time in the US
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Outside of US
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier selected. We are able to offer a more specific estimate when you are choosing when the order to be received at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. We take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
We will ship to P.O. box addresses using postal services or other couriers services to these locations.
4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country and We encourage you to be aware of these potential costs before placing an
order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to us. the customer will receive a refund for the value of goods paid, minus the cost of the return shipping.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed its investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at email@example.com